Originally Posted by mrpacifist

Thank you for those insights! I did not know and we booked those seats months ago (perhaps 3 or 4 months I can’t really remember).

I am stunned if that is the situation indeed, that BA privileges their own crew over paying customers. I would have understood if a broken seat could not be repaired on time or something like this, but here it feels they would have advertised seats for us to choose and then take them back for their own crew.

To add insult to injury, the customer service over the phone was abysmal. To quote the agent “you did not pay for the seats allocation as you are a Silver member so what do you complain about?”

Very, very disappointing.