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Thread: FAQ : 2FA / OTP / Confirm Your Identity / locked out of account issues
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Old May 29, 2024 | 10:55 pm
  #90  
Marriott Bonvoy Lurker II
Company Representative, Marriott Bonvoy
5 Years on Site
 
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,408
Originally Posted by karch
Tried to uncheck the 2FA and received this gem on the next page:

We cannot update your preferences because they are available only to residents covered by applicable state law. Please review/update your profile address information, revisit this page, and retry your submission.

Before you ask: yes, I live in the US; no, I haven't moved; no, I didn't try to access the webpage from outside the US, yes: this has been going on for a year for me across all laptops and iPads.
Hi karch,

Please accept our apologies for any inconveniences you have come across.

You may report this issue following the instruction on this help article.

Best Regards,

Christina Z
Specialist, Social Media Care
Marriott International

[email protected]
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