EC261 Compensation Claim Question
week and a half ago, I was flying from Seattle to Milan, Italy on a flight booked with Virgin Atlantic Rewards Points. The flights were Seattle to Paris (Operated by Delta) and Paris to Milan (Operated by ITA Airways). The flight to Paris went fine with no issues. The second flight AZ315 from CDG to LIN was boarded, deplaned and then eventually cancelled due to a mechanical issue with the plane.
We were rescheduled on flight AZ311 which had us arriving at Linate at 23:13 rather than our 20:35 scheduled arrival time. As a result we missed our next flight (on a separate booking through ITA airways) which departed at 22:25. When I asked the airline about the connection they said that someone would be at the airport in Milan to help us with arrangement with our misconnection.
When I got to final airport, it was basically abandoned for the night, and I called customer service and was on my own for Hotel and Rebooking my flight. At this point I am pretty sure I am owed EC261 compensation, as my scheduled flight was cancelled without notice for a non-extraordinary notice. However, ITA Airways is saying that I need to file the claim against Virgin and Virgin is claiming that I need to file the claim against ITA airways.
ITA Airways when I try to file a claim is saying they will not accept a claim with at non 055 ticketnumber, which all I have is the 932 ticket number issued from Virgin Atlantic. They are also refusing to acknowledge the ITA PNR that I obtained through booking and that ITA airways was emailing me from. At this point I could use some advice.
Who should the claim be filed against? (I am assuming ITA airways as the operating Airline)
How do I get a 055 ITA airways ticket number when even my boarding pass has the 932 ticket number?
Can I claim expenses for the misconnection in Milan due to the ITA cancellation (I am assuming the answer is no)?
Also any other advice would be great. Thanks!