Originally Posted by
aster
My kids are older than that and I just feel uncomfortable booking with a hotel that can't get the simplest of things right and just causes confusion...
I used the livechat feature on their website and was told that breakfast would be included for all persons booked, but when I quoted the line from the "fine print" I was told that in this case kids' breakfast will not be included.
If it's not a trap then it's just careless incompetence on Hilton's part. Either way it still looks bad...
Hilton live chat is run on artificial intelligence or people who probably have never been to the UK (or ever stayed in a hotel).
A lot of things about Hilton are incompetent.
Last edited by :D!; May 28, 2024 at 6:20 pm