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Old May 28, 2024 | 9:23 am
  #9  
Andrew_G
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Originally Posted by belhysys
Reading the T&Cs :
  1. Benefits Guarantee: If an InterContinental Hotel or Resort is unable to fulfil the guaranteed benefits of a room category upgrade, 4pm late check-out, or Club InterContinental lounge access/alternate experience for Royal Ambassadors where provided, unless otherwise stated as an exception, the member will receive compensation for the undelivered benefit(s)
  2. This Benefits Guarantee is not applicable for reservations made via a third-party website or tour operator/wholesaler or as part of a group block/reservation, due to force majeure or other circumstances beyond the control of the hotel and the benefit exceptions as per clause 33.
The T&Cs quoted by the OP refer to Royal Ambassador, and are not relevant to Ambassador.
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