I am still waiting to hear back from Qatar for a cracked Rimowa Aluminimum case. They proposed a Samsonite bag replacement worth $496 USD or cash equivalent.
Signed all the release forms 2 months ago and still have not heard anything. Been chasing them up. Crap service if anything goes wrong
Out of interest, did you opt for the bag or the cash? I could imagine sourcing and delivering a physical bag might add some time, but 2 months seems particularly slow