Flew in Y to Nice on Thursday with a couple of friends - delayed on the tarmac at LHR. I was sat by the window. CC came up to my row, leant over my friends, and said 'Good afternoon Mr. cde, how are you? I'm terribly sorry about the delay, we'll be on our way soon. If there is anything at all that I can do throughout the flight please let me know'.

My friends were absolutely gobsmacked, as was everyone else in a 2-3 row vicinity. I was mortified but loving it at the same time :-)

Champagne followed once airborne, again to the bemusement of everyone nearby!