FlyerTalk Forums - View Single Post - Could not book a one-way ticket online?

May 27, 2024 | 9:43 pm

#2

olm022

Join Date: Apr 2006

Location: PRN

Programs: LH HON* || HH Diamond || Accor Gold

Posts: 1,581

Quote:

Originally Posted by hikouki

Trying to book LHR-VIE and VIE-BER online and after various attempts, the web site just would not let me.

At first, I got an error message after entering my details that my name and FF# do not match. (My FF is United and I had removed my middle initial on my account since signing up on LH.com).

I tried three times, but error about names not matching keep popping up. So I closed Safari and tried without logging in. It kept popping up an 'unknown error' message. So I closed Safari then used Chrome without logging in, and same 'unknown error."

I called the call center (Philippines?) but there is a USD100 surcharge for booking by phone!?!?

Finally, I tried mock-booking a roundtrip LHR-VIE-LHR and it did go to the next page. So one-way international itineraries are not allowed online?

Why not booking without frequent traveler number added to the booking and adding it after the ticket has been issued? I had no problem constructing the itinerary on the app via multi-segment search tool.

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