Originally Posted by
Scantu541
This may make sense to us - however, the terms on the site are unequivocal. You are entitled to your benefits regardless of where you booked the stay - you just aren't entitled to the guarantee component. Unless there are some other TC's I am missing, this is a plain English interpretation of their terms.
That is utter nonsense.
https://www.ihg.com/content/gb/en/cu...member-tc.html
26. Member Benefits: As a Member of the Programme, you may be entitled to special services and benefits at IHG hotels. Benefits and services may change from time to time and may vary by hotel, country and geographical region. Click here for more information and to view the benefits chart. Most benefits are only available to Members who book their hotel reservations through IHG’s websites (including mobile sites), the IHG One Rewards app, IHG WeChat mini programme, IHG Customer Care, Iberostar website, Iberostar Contact Center, IberostarPro, or directly with an IHG branded hotel. Members who are staying as part of a Group booking are entitled to receive their on-property tier member benefits (e.g. late check-out, Platinum Elite/Diamond Elite Complimentary Upgrades (subject to availability), etc.)