Guaranteed Room Availability: Platinum Elite and Diamond Elite members are guaranteed one guest room when reservations are made at least 72 hours prior to the date of arrival. The guarantee only applies to the member’s room. Reservations must be made through IHG Customer Care and secured with a valid credit card. The Member will not be charged more than the Best Flexible Rate for the accommodation requested, and the Member is not entitled to a rate less than the Best Flexible Rate. The reservation is subject to the hotel’s cancellation policy. Guaranteed availability does not apply to Reward Nights and/or at Six Senses Hotels Resorts Spas properties. Exceptions may apply during special events that result in extraordinary demand, as determined by the hotel, and hotels may require a minimum length of stay.