Here's a review of First from Runway Girl Network (founded by respected Aviation Journalist Mary Kirby)

It highlights issues which many of us may have experienced including:

- Grubby seats and surrounding areas needing a good clean
- Indifferent / robotic crew
- Poor catering

Link here:

First Class Review

Some comments which, I think, BA lurkers might find interesting too. I vote for better tea bags and headphones too. For instance:

"The warning flag signalled more: the seat was dirty, worn and its surrounds were banged up. If there was a crevice, it was full of grime. If there was a surface, it was dusty. If there was a high-touch area, it was dented, chipped or scratched. Even areas that could hardly be considered high-touch — the casing around the inflight entertainment screen, for example — were chipped."

I hope that New First will address some of this, but, given the existing First will be around for years there's some hints for quick fixes that don't cost the earth.

Thoughts?