Originally Posted by
woody1173 (Post # 64) (December 2023)
I called the direct "luxury services" line (800-241-3333) which I've been told is the ONLY way to apply the club upgrade certs.
Originally Posted by
kmp589 (Post # 83)
This is the winning statement right here. Just spent the last hour running around in circles with the standard Marriott reservations folks at the phone number on the back of the RC card. . . . One call to the number above (which is the standard RC reservations line) and they knew exactly what to do and modified the reservation. . . . Save yourself some time and just call RC reservations directly when trying to use club level upgrade certs.
I have not had this card since 2017, and was unaware that the number on the back of the card was the standard Marriott
BONV°Y number rather than the specialized Ritz-Carlton reservations number (800-241-3333). It would make sense to write this number on the back of one's card, perhaps somewhere in the signature box.
The procedural details set forth above in
Post # 64 are very helpful indeed.
Thank you,
woody1173!
