Originally Posted by
Jerseylily2
Unfortunately not just a simple IT error. The service staff were muddled and confused by the whole process. The email sent was totally incorrect to the level only a human could generate. It is not the money it is the service standard. By all means put your head back in the sand BA.
If completed front office by the agent you spoke to, it isnt possible to manually generate an email like you suggest. Only back office could do that.