Originally Posted by Bradhattan

Aadvantagehotels.com listed a KING Room as having a balcony/terrace in the room amenities description. Having stayed at La Concha before in a KING room that had a balcony (and had a sub-$300/per night rate, although a few years ago), I thought it was a reasonable rate - not error rate. I thought the low-ish price was due to arriving on Sunday of Memorial Weekend (2 days from now) and staying through Thursday. I booked because I like the hotel and what I thought was the same room type as previous. BTW I booked this hotel 5 days ago, so not some long ago reservation.

Knowing that renovations had taken place, I went to the official hotel website for information about restaurants at the hotel. I noticed some cosmetic changes to the rooms on the official website, so I randomly looked at hotel room categories as well. That is when I discovered that the first category room, on the official hotel website, that has a balcony/terrace was a PREMIUM KING with Balcony, and was listed for a higher rate than what I booked and paid for.

Honoring the error would be Aadvantagehotels putting me in a room with the listed amenities (namely balcony) for the same rate I paid regardless of what it costs them internally. When I have screwed up in the past with a customer, I honor my word, even when painful (not to say that there isn't room for compromise).

I am still hoping for a positive outcome as I have since spoken with someone at Aadvantagehotels and at least she indicated that an escalation team is currently reviewing the situation. Come on Customer Service, you are not dead yet and I know some there is empowered to make this right!