Unfortunately not just a simple IT error. The service staff were muddled and confused by the whole process. The email sent was totally incorrect to the level only a human could generate. It is not the money it is the service standard. By all means put your head back in the sand BA.
I am coming to the similar conclusion for a difference reason - BA amex need to spend 15k a year now for a companion voucher, fee has gone up to £300 a year. And BA in general is just a bit poor these days - when I flew last year the plates in the Business class lounge were dirty. Really bad. And my BC seat on the flight wasn't clean either. Then food was average at best. It has been five years since I had flown with then and you could see the decline.
Yes this is my last year with BA Amex too.
Last edited by golfmad; May 27, 2024 at 6:40 am
Reason: Merge consecutive posts