Originally Posted by
lunchtime
My experience 100% of the time If get the we will reach out to Vendor.......i have never gotten a response back after. If you re-email them they just assign to the same open case and you never hear back.
This program has really fallen off in the last year. To cut costs looks like they basically fired the entire customer service team who just paste a response and totally SOL. Still worth using if you really need the item and its the same price, but i would never pay more for bonus miles anymore. Customer Service is just not able to help if the miles dont auto post. They used to just look into it and post the miles, they dont seem to be able to do that anymore. I am guessing so executives decided they were spending way too much on customer service and just fired 90% of the people as they were not "Revenue Generating"
different experience for me than what you had happen. Didn't get a merchant posting to credit, so i opened a case. It was rejected even with my screenshots of the aa shopping button chrome extension banner saying congratulations you qualified for miles. They said the merchant told them (Cartera) wasn't the "last touch" before my purchase. I asked what proof the merchant had given Cartera when i emailed back, just pushing back, and reminding them of my screenshots. They re-contacted the merchant and within 48 hours I had a different story: they approved my miles, which was QUITE a large payout.
Sorry your experience was bad, but my recent experience is good.