Originally Posted by
mrkymark
So yeah I'm new to F9 and matched to PLAT.
I booked a ticket and thought about cancelling - distant future flight and it said cancelling would incur Zero dollar credit. 100% cancellation fee
There was no schedule change involved.
I'm trying to understand the specific benefit for elites: "No change/cancel fees* (+7 days from departure)"
- what does that exactly mean?
- why doesnt the website reflect this when I cancel - do I have to call in? (or chat)
- do they refund the whole thing or is the CIC non refundable?
If anyone could help me understand this a little better. I've read all I can and this thread kind of confuses me even more...
You can cancel the flight and get a full refund to your credit card (including all fees), or can apply what you paid to a new flight. If your new flight is cheaper you can get a refund of the remainder to credit card.
The website cancellation fees are buggy. If it tries to charge you, you can call in or chat to get a full refund. Be sure to ask for a refund to credit card because they will default it to a trip credit.