So yeah I'm new to F9 and matched to PLAT.
I booked a ticket and thought about cancelling - distant future flight and it said cancelling would incur Zero dollar credit. 100% cancellation fee
There was no schedule change involved.

I'm trying to understand the specific benefit for elites: "No change/cancel fees* (+7 days from departure)"
- what does that exactly mean?
- why doesnt the website reflect this when I cancel - do I have to call in? (or chat)
- do they refund the whole thing or is the CIC non refundable?

If anyone could help me understand this a little better. I've read all I can and this thread kind of confuses me even more...