Originally Posted by kevino
IK in Seattle,
... So, you can't always talk them into ug you to the new tower (even when there are rooms available), but you should be able to talk them into club access if you are a diamond. Based on my conversation with the Asst. Club Mgr. I think they are trying harder to accomdate upgrades to the new tower for diamonds, due to all the complaints. However, it partially depends on who checks you in.
I've also had mixed experiences at the SIN Grand Hyatt. Who should we talk to if there are problems upon check in? (A name would be great, but otherwise, what position/title?)
Thanks in advance.