Originally Posted by
slhu82
CX and JAL also charged but different amount. This is service fee
I've made 3 changes with CX, they didn't charge. 2 of them shouldn't have been charged, but one actually should have and they still elected not to charge for it. JL's service fee is well known in this circle.
Originally Posted by
felix1224
Hi friends,I bought this RTW ticket issued by Qantas and received a lot of useful information regarding where to credit the miles through members discussion here. But I'm running into issue with changing my flight dates.
I have finished my first segment a week ago, now I need to change a future segment to an earlier date while keeping everything else the same(the flight number, destination, stopover airport etc). Tried QF call centers HUCA which led to $125 changing fee(no surprise). So I contacted their twitter team as suggested by other posts and they just told me they are going to charge me $125 also?? I thought it’s for free? I did receive also a minor flight schedule change notification almost 2 months ago saying the departure time changed for about 5 minutes for the flight I want to change date for, could I leverage this to waive the changing fee? I also tried to ask twitter team to change my AY marketed flight to an AA marketed flight(same flight) but no luck.
I’m worried that since a lot of following travel dates were tentative when I booked the ticket, there will be many changes in the future, If QF gonna charge me every single time $125 for the change, this purchase becomes a bad deal. I could really use some advices now as my change needs to be done within 10 days, thank y’all!
I've successfully pushed back on the Twitter team before, but it was well before the ex-CAI influx. There has been some indication that they don't care about the rules on these tickets, so I don't know how far you'll get here. Australia has very weak consumer protection so I wouldn't count on mediating it though a consumer protection agency if they continue to insist on the $125 for date changes. I'd try to get it to something that you're relatively happy with and try to change everything at once.