Originally Posted by
Carlusa
that’s a really detailed response and really interesting about the need for flying a longer route, it seems convincing to me
If only they put as much time and effort into their customer service as they spend on expensive lawyers fighting EU claims.
This makes me worried about my case, they told us at Heathrow it was a technical issue with the plane, but then logged it to weather, from the experts on here BA had to cancel a certain number of flights due to weather restrictions and they obviously picked ours to be included in that because it had to be cancelled anyway. BA are arguing they’d cancelled it due to weather so technical fault doesn’t matter it was cancelled due to weather and was never going even if there was no fault
Inhear what you are saying and I’m not defending BA here but I think we’ve become very compensation driven, I didn’t get called my name how many Avios do I get, they called group 0 1 and 2 at the same time I didn’t get priority boarding to which my status allows that’s worth Avios.
Everybody has the option to go to CEDR if they don’t like the BA answer. Or MCOL if they want BA to have the burden to prove they aren’t liable. If BA came back with an answer like this to a claim would it appease people? Probably not as it’s taken many months to provide this and I suspect people wouldn’t want to wait this long especially after irrops/ ATC DELAYS.
I don’t know what the answer is but this seems to be acceptable . I’d be interested to know what percentage of cases CEDR overrules BA. Will be interested to see the result in your case but seems you’ve already made your mind up you won’t accept it if it’s weather.. I’m guessing they hadn’t cancelled the flight when it went technical and were intending for it to go when weather prevented it so to my mind it wasn’t a technical cancellation but hey I think CEDR can overrule if they don’t think BA Are correct