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Thread: Charging 9K points when the 50K certificate covers it?
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Old May 17, 2024 | 5:45 am
  #14  
Jon Maiman
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Join Date: Mar 2003
Location: Pittsburgh, PA, USA
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Originally Posted by mareh
KingCaute, thank you. I think you're right. It looks like it's fixed in the system, and I can cancel and rebook.

Jon Maiman, I think you're also right. The customer service rep was very nice, but I don't think she handled things correctly.
Glad to hear it is fixed! For future award stays, follow margarita girl's advice. It gives you the most flexibility to optimize your point cost or to adjust your plans if you need to modify the stay dates.

--Jon
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