This is a repeat of a post I made on an incorrect thread.

"Husband and I flew LHR to HKG return in First during April (BA27 and BA28), a celebration trip.

On outward flight my seat (2K) was completely broken, stuck in upright landing/take off position in completely full cabin and very full flight. CW (old ying yang) was also full, so I couldn't be moved there (plus I did point out to crew we booked First as a celebration and despite night flight we wished to enjoy some face to face conversation). I got neither starter nor main course first choice, as last passenger to have meal order taken. Husband, penultimate pax to order, didn't get his main choice, either. After several efforts to fix seat and a CSD/cabin crew 'meeting' after first drinks run, I was moved to 1E and that pax was moved to my broken seat. (We late discovered that pax was wife of senior flight deck staff - possibly flying standby or staff perks.)

On return flight, (again 2K) seat was working, lights were not. Once again, last to order, I got neither starter nor main course first choice meal, husband again only got one first choice.

Overall BA F really was a truly disappointing experience even without a broken seat, having not flown in BA's F for 7 years - all previous BA F experiences having always been op ups, as we have more recently experienced BC in many other world class airlines, which are waaaaay superior to BA F - QR's Q Suites, EK's A380s, ANA's 'the room', SIA BC and more. All these airlines have raised the bar of their Business offers so high with more charming cabin crew, better hard product, impressive IFE and more so we won't be repeating BA F but I'm not telling BA that for now! Further, while of course this is very subjective, I felt the crew were a miserable bunch, doing the bare minimum. Do you really have to ask for water each time, and then ask for a real glass and ice in F rather than be expected to drink it from a plastic bottle?! We've since had a return CE flight with cheerful and efficient crew both ways, so BA still have great cabin crew members on their team.)

I completed the standard complaint form email to BA. Received a prompt response with apology and 15,000 Avios credited to each of our BA EC accounts.

Do you think this is sufficient? If not, what do you consider to be a reasonable amount of Avios, and how should I go about asking for more? While the shared disappointment meant we both got given Avios, I feel as pax in the broken seat who had to be moved I am entitled to more. Also, while it was a long, long time ago, I think I've had 10K Avios for a non working IFE in CW, so this seems very mean."

Thank you.