I cannot make any sense of BAs avios/complaint severity matrix, not that I’m complaining as I seem to be landing on the upside recently. Retiring the British stiff upper lip this month I’ve lodged feedback or complaint at every service shortfall (BA do not seem capable of differentiating between feedback and complaint).

WiFi not working at all or failing 5,000, 5,000, 5,000, 20,000
No power 20,000
food issues (BoB, regular meal, special meal) £25, 10,000, 6,000, 10,000

That is all in three weeks.

Shame I’m not group 0 yet