Delta has an (internally) published standard of service. So, it is fair for the passengers to expect that level of service ... given Delta prides itself as being a "Premium Airline", I would even venture that we can expect AT LEAST that level of service. For domestic first class, that service always includes providing a pre-departure beverage and cabin service in flight (even for that 30-minute ATL-BHM flight). It varies on length of flight for C+ / Main Cabin.

If there is a compelling reason to forego service, that is understandable. We all agree it's not a good idea to take a 300 pound cart into the isle if there is moderate to heavy turbulence. But, how much turbulence is too much? As many have noted, we've experienced this lack of meeting the service standards on flights with little to no turbulence -- and that's the complaint we're voicing (at least I am) on this thread.

I've given this feedback to Delta and even asked them to let me know what ATC was reporting with respect to turbulence. In some cases, ATC had reports in others, there was no reported turbulence en route. I've even noted the existence of this thread noting I'm not the only one seeing this issue. Despite reporting this behavior in several messages to Delta, they obviously are not addressing it.

I have also recommended Delta re-start the "Ghost Rider" program where members of Delta's In Flight Service leadership fly incognito to see for themselves. If IFS starts correcting this problem themselves, I guarantee we'll see the benefits quickly. Perhaps that's something we all can do to constructively help the situation.