Originally Posted by
lost_in_translation
Whilst I understand the disappointment, it cuts both ways and if you have not actually paid for a suite (or used an upgrade award for it) this is exactly how I wish more properties handled late check out for elites. I often just book the suite I want outright for a longer stay these days to guarantee it and it's incredibly annoying to be kept waiting long beyond the official check in time because all the suites are still occupied by elites with guaranteed 4pm check out who haven't even paid for said suite. Where I know I'll be arriving before 5-6pm, it puts me off booking Marriott hotels these days.
I usually find it a positive sign if I have to wait a little extra time for my room cos they are honouring the 4pm checkout of another elite. It tells me a lot about how the property treats elites. It’s really annoying if you’re with your other half or family and have to move rooms part way during your last day at a property - it kind of defeats the point of late checkout, which in my book is to make your last day more flexible and relaxing. Different strokes for different folks though
