I still like the W Melbourne, but the way this property handles late checkout is a bit frustrating…here are my updated impressions:

Pros:

• Bed is comfortable - mattress felt a bit less soft than I remembered in the Wow Suite, but it’s still relatively plush, plush covers, pillows are a tad too thick
• Shower pressure from the wand head is good
• Love the colourful art on the wall
• Chromecast present
• Staff is generally friendly and has good attitudes
• Breakfast is great - staff friendly - just the full buffet for Elites - very tasty omelets, lovely pesto sauce, one morning had french toast and the other had pancakes (really liked the pancakes), good potatoes, good bacon
• They emailed me asking if I wanted service due to my Privacy light - nice and non-disruptive

Neutral:

• Initial upgrade before arrival only showed an upgrade to a Mega Room - had to ask at check-in for a suite and they had to call someone to verify - ended up in a Marvelous Suite
• No in-room welcome gift, but given vouchers for beer or wine (don’t drink those) and a cheese plate, like last year - didn’t partake

Cons:

• They don’t want to give 4 PM late checkout for suites - they told me I would have to move at Noon - I asked at 7 AM before breakfast to move, which seemed to be a bit more difficult of an ask than I expected, but I ended up with a room to switch to after breakfast - an accessible room, so no showering for me, but the bed was good for a nap
• WiFi was noticeably bad in the living room portion of my suite

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Accessible Standard Room: