Apologies if this belongs in an existing thread, but I could only locate the master threads for each bank (TD, CIBC, Amex) and not a general master thread for Aeroplan branded credit cards.
Currently, I'm a secondary cardholder on my mom's TD Visa Infinite Aeroplan card, and I've linked it to my Aeroplan account.
Today I
applied and was approved for the Amex Aeroplan Reserve Aeroplan card, and I entered my Aeroplan number in the application form. When I got my approval e-mail from Amex, I also received an e-mail from Aeroplan confirming that my "American Express credit card and Aeroplan account are now linked".
But when I go into my Aeroplan dashboard, I only see the TD card linked. I also see no way to delink it.
I called Aeroplan to ask if (1) they can see my Amex card linked ("yes"), (2) why it doesn't appear as a linked card in my dashboard ("maybe a delay, but not sure"), (3) whether having the TD secondary card linked will create problems in terms of ensuring my spend on the new Amex card will record correctly for
this promo ("also not sure"), and (4) whether the TD card can be delinked. For the last question, the Aeroplan agent tried a bunch of things with and put me on hold for an hour while he spoke to a supervisor, none of which resulted in a satisfactory resolution. Apparently they need to escalate this to the back office.
I'm wondering if anyone here has had an experience with multiple Aeroplan credit cards linked to the same Aeroplan account, and / or with unlinking one of those cards. Thank you!