Originally Posted by
KeaneJohn
Would you prefer it if the airport said I can’t reinstate you as we don’t do ticketing here go away and call reservations which could be a zoo if there’s mass irrops.
I’d prefer a modern proactive app to be honest.
I don’t disagree with some of your points (i.e. an automatic reroute would not be a good idea if a passenger had already accepted rebooking) but nobody’s going to be complaining about being put back in the higher class of travel they’ve paid for. Even if it can’t be automated then a straightforward policy that if the passenger asks and there’s availability, the request will be honoured would seem fair.