Originally Posted by
notquiteaff
That email includes this blurp:
”If the hotel encounters any problems during check-in or requests a voucher for billing purposes, please show the information in this link to the front desk agent.”
(actual link removed)
Did you try to show them that information?
Did AA Hotels try to re-book you at the property and the hotel refused?
Just completed 2 stays, one in Sorrento and the other in Amalfi, without any problem. Got the AAhotels email but did not have to show it to the check-in people. I did call the first hotel to reconfirm and the agent on the phone found my reservation immediately.