Welcome to FT!,
Mtn524
Unfortunately world events made a mess of your return.
Originally Posted by
Mtn524
.... However, Egypt Air was operating multiple flights per day and is a Star Alliance partner – United would not book me on Egypt Air. I used 88k MileagePlus points and booked my own flight through United’s app, flying on Egypt Air and Lufthansa departing April 18 – AMM > CAI> MUC > DEN. United notified me that I had two conflicting reservations, so I canceled the Austria Air flight – that flight was also eventually cancelled by Air Austria. United refunded me aprox half of my original points (45k ish)....
The duplicated cancellation is to be expected, explicitly not allowed, and simple refund seems appropriate
Only thing that is not clear is the issue with Egypt Air (MS), if award space existed, typically UA will allow that change. What was their explanation of the issue? Was it in the same class of travel?
As far as you question, The cancellations and travel disruptions were clearly outside of UA's control. What specifically do you believe deserves compensation?