Originally Posted by
cmtlatitudes
I have had this happen a couple of times on exceptionally good return on value for points bookings.
BAAH ( or whatever the acronym is now) apologizes, but at the end of the day, it's basically ' tough luck to you'.
Aren't sellers of travel regulated by state agencies? Wonder if there is a way to stop this nonsense. I drool AA Hotels stays because I need a night (or more) in a hotel, so if I show up at the hotel, I expect to have an intact reservation that is being honored as booked.