Been a loyal customer for the last couple of years and now a silver member, now with locked account and missing avois.

Wondering if anyone else had/is having the same issue. I have been receiving scam emails from 'British Airways Executive club' with email addresses ending [MENTION=792099]contact[/MENTION].ba.com and [MENTION=792099]contact[/MENTION].britishairways.com. People who sent those emails know my last name, BA account number and avois points. After suspected that my password is compromised, I tried to log in to my BA account without success, also tried resetting the password and the password resetting email showed my remaining avois which is 73, I had way more last time I checked.

Called BA and they told me my account is 'double locked' due to suspicious activity. Also told me that my avois were transferred to a Nectar account, of course I did not receive any email notification regarding the Nectar transfer or the locked account, BA customer service also cannot send me an email for confirming all these. The gentleman over the phone said 'please wait until the investigation is over' and cannot tell me when this can be over.

I am not sure what's going to happen next, can anyone advise?