Originally Posted by 40love

I didn't notice the "fully refundable" in the grey on black but I did cotton onto the difference in fare class. It's just a bit confusing as a newbie given that flexibility is sold within the fare product domestically but for TT flexibility is sold as an (expensive) add-on. So therefore I didn't expect flexibility to be in the "Seat" product given this background. I'm aware of the upcoming June changes to the products and flexibility being sold within fare products.

Originally Posted by nzkarit

Domestically it is not in the fare it is an add-on as well. Just presented differently.

Also not 100% sure why so focused on fare buckets.

Domestically just look at the price and which product.

Internationally look at the price& conditions.

Getting bogged down in the weeds isn't going to help really.

AirNZ with their backend system & how they do add-ons booking class is more a legacy hangover than something customers need to worry about