Originally Posted by
cfischer
I have definitely collected on the bed type guarantee before. Yes, takes persistence.
I see that. Seems to be a disconnect with Marriott Customer Service, who clearly agreed that I should have received the compensation from the hotel, and the hotel who has yet to acknowledge any interaction. Back when I was staying primarily at Hiltons I had an issue with the F&B credits not being applied and they just looked at the folio and cut a check from corporate that arrived 4 days later. While I much prefer staying in Marriotts better, the Hilton CS did seem to be much more on the ball and empowered than Marriott.