FlyerTalk Forums - View Single Post - FAQ : The Marriott Bonvoy "Ultimate Reservation Guarantee"
Old May 9, 2024 | 5:18 pm
  #224  
dlnewbie
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Originally Posted by cfischer
I have definitely collected on the bed type guarantee before. Yes, takes persistence.
I see that. Seems to be a disconnect with Marriott Customer Service, who clearly agreed that I should have received the compensation from the hotel, and the hotel who has yet to acknowledge any interaction. Back when I was staying primarily at Hiltons I had an issue with the F&B credits not being applied and they just looked at the folio and cut a check from corporate that arrived 4 days later. While I much prefer staying in Marriotts better, the Hilton CS did seem to be much more on the ball and empowered than Marriott.
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