Has anyone had experience with hotels leaving Hilton like this before? I have a couple nights booked on FNCs in July here. I called HH to ask my options and they redirected me to the Conrad FD. The FD said since they're points/free nights the reservations will be cancelled "soon" (this was last week). I tried again to contact HH (through email and chat) and they basically said they can't do anything.

I would like to either get my FNCs extended (they expire in August I believe) or help with an alternate booking. I was thinking the Tempo, but standard awards aren't available anymore for the date I'm interested in, and the rooms are considerably smaller so I was hoping to get upgraded to a larger room to compensate.

It seems like this is a special circumstance worth escalation up the chain, but I have no idea how to push things up the chain. Any ideas? Any similar past experiences?