Originally Posted by
notquiteaff
What benefits do you get from using an agent for mass-market trips - do you get any meaningful upgrades or more OBC? Or useful advice? (e.g., I am looking at the list of available cabins and it's somewhat daunting to decide...)
In my case, it's because she's a friend. I'm sure I could get more perks elsewhere, but I like dealing with her and she does provide good information.