I stayed last weekend at a Design Hotel in Calistoga, CA. I booked the best room at the property on a package that included breakfast,so those two benefits (upgrade and complimentary breakfast) didn't apply anyway. So what I got was a nice hand-written note with a selection of local chocolates (not required) and my Ambassador bonus points (required). In other words, I got more than promised and am happy with my first stay at a Design Hotel.