Just finished another 3-day stay there, my seventh in the last year. I had written in the comments field of the reservation that if an upgrade was available that I'd prefer a room facing Garden Street (rooms ending in 01/02/32/33) in advance of a room on the 6th (top/club) floor.

When I arrived, the shift manager came out to greet me and apologized that the rooms I wanted were already booked, but that he had arranged for a different 2-room suite (645). He said it nice that a guest was enough of a repeat customer to know the hotel layout that well. It was technically a smoking suite, but I couldn't tell even a whiff of smoke so I didn't care. It's an interesting layout - 645/625 wrap around the elevators, and form a three-room complex. They can give the sitting room to either room or to both. 645 has a very large square bathroom (with a window) which I appreciated because many of the Commander's bathrooms are long narrow setups.

The first night, the TV in my bedroom wouldn't work. It wasn't a big deal as I could hear the TV in the other room instead and I just wanted the noise to fall asleep. I stopped by the front desk the next morning and asked them to take care of it. Turns out it was a blown fuse, and when I got back that night I had a message apologizing and asking me if I would prefer 1000 starpoints or $25 off my bill!