Originally Posted by
corporate-wage-slave
[...] The 100% SLA (and it's set and measured by HAL incidentally) was entirely possible to reach since the good layout of T5, unlike terminals 3 and 4, should mean that baggage can be returned within 20 minutes all the time, so long as sufficient baggage handlers are waiting for every arrival. [...]
Except that on a regular basis
BA isn't even coming anywhere close to those metrics, therefore if the infrastructure is present to achive the higher target but it is not met with any regularity, the issue quite clearly lies with BA's inabilty/unwillingness to staff up to a level commensurate with taking full advantage of the supposed efficiencies of the T5 systems and layout.
If HAL's T5 system is so great that 100% 'on time' delivery is easily achievable and yet the primary user of that facility fails repeatedly to achieve that target, where do you honestly think the failiure lies?
BA's renowned parsimony would appear to mean that in HAL's facilites are being utilised sub-optimally.