Originally Posted by CRHAllan

Anyone any thoughts on who he can approach here?

he’s booked through BA on an AA codeshare and they’ve denied boarding to many passengers. Bizarrely their luggage has been left onboard! AA insist he contacts BA, BA insist he contact AA. Neither have fronted up for hotels or food even though they’re now around 5h after takeoff. Needless to say he’s a little disgruntled at the lack of cooperation here. Which airline should be taking on duty of care?