Originally Posted by
southlondonphil
As CWS has alluded to, a combination of understaffed (post Brexit) and underpaid, coupled with an insanely complex baggage system prone to regular breakdowns, means that HBO or an alternative airline/airport is the only current workable solution unless and until IAG/BA put their hand in their pocket to attract more staff.
All that happens is that the containers are unloaded from the plane, driven to the belts and put on there for you to collect. It doesn't have much to do with the baggage system which is more for outbound flights.