Originally Posted by
ikwia
Recently at the F Club, I asked for assistance with a reservation and I was told that I had to go to the service center near F6. I was annoyed but sort of ignored it and entered the lounge and mostly fixed the issue on my own. On my way out, a supervisor thanked me for my business, and I asked when they stopped providing help with reservations at the Club. She asked what I meant, and I explained. One of the two reps that checked me in claimed that they were too busy to help because of a crowd of people waiting to get in, and I noted that was not correct and that they could check the cameras if they wanted ground truth. The supervisor seemed genuinely unhappy about the situation and offered to provide assistance at that time, but it was no longer relevant. I don't fly DL often so I wasn't sure if there was a change in policy, but next time I'll know to stand my ground (of course, that may result in poor service).
May have been the same person I interacted with last year. I asked for help with my ticket and the agent said "sir, can you see how long the line is to get into the SC?" I responded (probably too snarkily) with "yes, but that's because the club is full, not because checkin is too slow." He didn't know what to say to that and just said something to the effect of "thank you" then just stared at me. (It was a year ago so I don't remember exactly how it went, but it was something like that)