Originally Posted by
Lux Flyer
I feel like if they were trying to pull a fast one and lie to the DOT it'd be more efficient to not display delay reasons at all, like every other airline does.
They will do that regardless. Caught them multiple times when in writing they asserted 'whatever' to the US DOT, just to then be proven wrong by the contrary in writing. Not related to delay posting, but in general.
Originally Posted by
bmwe92fan
+1 -- but as
cfischer pointed out this lack of transparency for the agents has caused a lot of head pounding on the customer end of things when our plane gets changed / arriving late and we try to make a change and the uniformed agent won't do it because they "can't" because it's a "weather issue" -- or my current favorite - "We can't change your flight until the delay is posted"....
That is exactly the problem.