It had gotten to the point with the inbound flight where they were already trying to rebook people. My wife’s biggest complaint is that the delay kept getting extended in 30 minute increments, making it pretty much impossible to leave the gate area, although I’m not sure that would have been possible at Heathrow anyway.

I think a simple email reply that said the delays were too short to warrant compensation would have been best. I think the rep who wrote it muddied the waters unnecessarily by even getting Into the reasons for the delays.