Originally Posted by
jsnearline
The delays were an hour and 40 ministers on the outbound and 2 and a half hours on the inbound. If the inbound flight hadn’t been delayed, I would not have bothered to write them, but four hours worth of technical delays on the same itinerary seemed worth inquiring about.
Four hours on a single leg would not likely get an compensation, the norm norm is closer to 6, maybe 5.
And delays due to weather, ATC, .... that contributed to the total delay would not be covered. Without the data UA has it is impossible to provide a better answer.
There are ways to get this info from public sources while traveling but more than a day or two later, it requires a subscription. But the fact it was access lessen UA likelihood of "lying".
Not impossible some UA rep over simplified the cause a bit too much as this was a non-compensable event but that is not a standard practice. No need to.
2020
No More Auto-Generated Comp for Delays Under Six Hours