Originally Posted by
WineCountryUA
How long was the total delay?
Many times there are multiple reasons for the delay and UA will look at all of them to make decision on voluntary compensation. There is not required level of comp in cases like this
The issue is the original reason may or may not be the most significant reason
UA does not provide comp for "shorter delays" caused by them. It will take 4-6 hours of UA caused delay to get a response
The delays were an hour and 40 ministers on the outbound and 2 and a half hours on the inbound. If the inbound flight hadn’t been delayed, I would not have bothered to write them, but four hours worth of technical delays on the same itinerary seemed worth inquiring about.
Originally Posted by
WineCountryUA
Because there may have been multiple reasons. UA has all the data relating to the delay. The original reason may have not been the most significant reason.
UA has nothing to gain by making up a reason as there is no mandatory compensation. Why lie?
Exactly. I think they could have handled it better by explaining that the delays were because of a mixture of technical issues AND circumstances beyond their control. I would hope they weren’t lying, but simply not communicating their position clearly.