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Thread: UA quoting wrong reasons for delay? How is the reason determined? Swapped aircraft?
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Old May 5, 2024 | 2:10 pm
  #391  
WineCountryUA
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Originally Posted by jsnearline
I understand they are not required to do anything, but why would they try to give a different reason for the delays then?...
Because there may have been multiple reasons. UA has all the data relating to the delay. The original reason may have not been the most significant reason.

How long was the total delay?

UA has nothing to gain by making up a reason as there is no mandatory compensation. Why lie?
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