Originally Posted by
guv1976
Since this was a trip involving travel to, from, or within the U.S., a complaint to the U.S. DOT would get the attention of someone at BA who would both understand the problem, and be able to correct it. Link to DOT Air Consumer complaint form here:
I would only spend time with DOT in unlikely event that the card company was to claim it was an invalid dispute - a disputed charge is very simple and very quick
Originally Posted by
KeaneJohn
The thing is the full charge is not being disputed and that could cause complications with BA if they think you did that to get out of the fees.
Why not send a private message to BA Refund Helper. (Don’t know how to quote them so they see this) pretty sure they will trouble shoot and resolve within a couple of days.
The OP will be in position to dispute the difference between the amount received and the amount due
I would save refund helper as a backup option