Originally Posted by
36902BRF
You need to create a paper trail if you are going to win this. Hopefully you have proof you cancelled with in 24-hours. For your chargeback you need to do it in writing and since Wise is jerking you around I'd send it registered mail with proof of delivery. You need to write a succinct letter with just the facts including the fact you have tried to work with TAP and attach any evidence you have (e.g., proof you cancelled within 24-hours) and send that to Wise. I'd probably also include a copy of your DOT complaint as an attachment as well. If Wise still won't open a chargeback after the letter then I would open a complaint with the Consumer Financial Protection Bureau assuming this Wise account is a US based account. I would also start keeping a log of all the steps you take and the interactions you have with the various players.
In may case back in 2020 I won my chargeback against TAP (with Amex) because they never responded. My DOT complaint was never responded to for what it is worth.
Hey, thanks for your reply. I finally got Wise to file the chargeback, which will now take up to 35 days as they give the merchant that much time to respond. Next time I'll be making all bookings with my Amex as they are way more customer-focussed and reliable when it comes to resolving issues.
I already know that TAP is going to claim to Wise that I'm not entitled to a refund because it was booked on their European website and paid in Euros. Someone from Reddit said that TAP successfully fought a chargeback on that basis. Do you know if this is valid? It shouldn't make a difference as the flight was departing USA more than 7 days out, which is the primary criteria of the DOT rule.
Maybe TAP are still slacking and won't respond to the chargeback, that would make things easier for me.